When specialist facilities need additional cold storage, a quick response and reliable equipment can make all the difference. That's exactly what Coolworld delivered when a facilities management provider needed a temperature-controlled storage solution to support veterinary laboratory operations.
Supporting the Work Behind the Scenes
Veterinary laboratories carry out important work, and behind every successful operation is a network of people, equipment and services helping everything run smoothly.
For facilities management teams, maintaining the right environment is an essential part of that responsibility. Whether it's managing equipment, responding to unexpected requirements or making sure specialist facilities have the resources they need, there's little room for unnecessary delays.
When a facilities management provider needed additional cold storage capacity for a veterinary laboratory, they turned to Coolworld for help.
The requirement was straightforward, but time was of the essence. They needed a dependable refrigerated storage unit, delivered and positioned quickly, with the reassurance that technical support would be available throughout the hire.
That's where our team stepped in.
The Challenge: Specialist Cold Storage at Short Notice
Not every cold storage requirement comes with weeks of planning.
Sometimes, additional capacity is needed quickly, and the priority is finding a solution that can be delivered without disrupting the wider operation.
In this case, the challenge was to secure suitable refrigerated storage for veterinary laboratory samples while meeting the site's operational and safety requirements.
The solution also needed to offer good value for money, particularly as the length of time the additional storage would be required wasn't necessarily clear from the outset.
Rather than committing to permanent infrastructure, hiring a refrigerated container offered a practical and flexible alternative.
But having the right equipment was only part of the equation. The customer also needed confidence that the supplier would respond quickly and provide dependable support if anything went wrong.
The Solution: A 20ft Cold Store, Delivered Without Delay
Our team responded by supplying a 20ft refrigerated cold storage container, providing the additional temperature-controlled space required by the laboratory.
Despite the short notice, the unit was delivered and lifted into position quickly and efficiently, allowing the site to get the additional storage capacity it needed without unnecessary delays.
The container's Grade A specification and safety features were particularly important to the customer, providing a high-quality solution that represented excellent value for money.
And our involvement didn't end when the unit was delivered.
Recognising the importance of dependable storage for this application, our team provided access to 24/7 technical support through a single breakdown contact number.
This meant the customer had a straightforward way to reach the support team whenever assistance was required, helping make the ongoing management of the equipment as simple as possible.
From an Urgent Requirement to 18 Months of Support
What started as a short-notice requirement became a rental arrangement lasting more than 18 months.
Throughout that period, the refrigerated container supported the laboratory's storage needs, with the reassurance of Coolworld's technical assistance available around the clock.
For the customer, it was the combination of responsive delivery, high-quality equipment and professional customer support that made the experience stand out.
As shared in their feedback:
"CRS supplied us with one 20ft A-grade cold store for over 18 months, this was done in conjunction with a veterinary lab for samples. CRS supplied the unit at very short notice and the box was delivered and lifted into place very quickly and efficiently.
The team offered 24/7 support to this site as part of their unique one number breakdown service. Due to the specification of the A-grade cold store and safety features, we felt the unit was great value for money."
CRS Cold Storage has since merged with Coolworld Rentals and now operates under the Coolworld name.
It's always rewarding to hear that our team has made a positive difference, particularly when customers recognise the care and attention that goes into providing a dependable service.
It's the People Behind the Equipment That Make the Difference
At Coolworld, we know that our customers rely on more than just the equipment we deliver.
They rely on our people to understand their requirements, respond when they're needed and provide support throughout the rental period.
For this project, that meant arranging a refrigerated container at short notice, getting it safely into position and ensuring help was available whenever it was needed.
It's a great example of the customer-focused approach we value across our team.
And while this project involved specialist veterinary laboratory storage, the same principles apply to every sector we support: understanding the challenge, finding the right solution and making life easier for the people relying on us.
Because good service isn't just about being there when the equipment arrives. It's about being there for as long as our customers need us.
Need Additional Cold Storage for Your Facility?
Whether you're managing a laboratory, healthcare site, industrial facility or commercial operation, Coolworld Rentals can help you find a dependable temperature-controlled storage solution.
From refrigerated containers to temporary and longer-term cold storage, our team works with you to understand your requirements and provide practical solutions backed by responsive support.
